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  • Prices and delivery costs are not confirmed until you've reached the checkout.

DELIVERY
  • Standard Delivery (Free for orders above IDR 599,000) within 2-3 days. For areas outside of Java, delivery may take up to 8-10 days. We deliver Monday to Saturday, except on bank holidays and Sundays.
  • Pick-up in our selected Click & Collect stores is free of charge. You will be notified by email once your order is ready for pick-up at the store. Your order will arrive to the selected store within 3-5 days. For areas outside of Java this may take up to 8-10 days.

RETURNS

  • Free returns at our selected H&M stores. For returns to our warehouse in Indonesia, you will need to make arrangements to deliver your item(s).
  • All our parcels contain a return form to use when you send items back. A Return sticker marking the address of our warehouse is also enclosed, if you wish to return to warehouse.
  • Refund will be made to the same payment method that was used to make the purchase. Please allow up to 14 working days for your transaction to be refunded.
  • If you chose delivery to receive the item, the delivery fee will be refunded only when the full order is returned. Please allow up to 14 working days for your transaction to be refunded
  • Products on promotion or (special) offer or on Sale cannot be returned / refunded as well as Underwear(s), Swimwear(s), socks/tights, jewellery, and all Designer & Special Collections.

RETURNS

Right of withdrawal 

You always have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. The easiest way to exercise your right of withdrawal is to simply fill in the return form attached in your parcel and return the goods to us, using the pre-paid return label we have provided you with. You will find the instructions on how to do this on the delivery note in your parcel.

However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order, before the withdrawal period has expired. For questions regarding withdrawal contact us.

Effects of withdrawal 

We will refund all payments received from you, including the costs of our standard delivery option, without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event no later than 28 days from the day on which you received your item(s). All our parcels contain a pre-paid return label for you to use when you send the items back. If you want us to pick up your parcel at home; please see instructions on the delivery note and at hm.com.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods