RETURN & REFUND

You have the right to return products within 14 days. The return period starts from the delivery date of the last product in your order. A return form is included in every package shipped, which you may use if you wish to return purchased products. We also include a return label with the H&M warehouse address for your convenience when returning products.

Please complete the return form with a clear return reason code and place the form together with the product(s) you wish to return in the package, subject to the following conditions:

Products must be in resalable condition. PT Hindo reserves the right to make the final decision regarding any return or exchange request.

Products must be purchased online through the official H&M Indonesia website. 

Products must still have the original price tags and brand labels attached. 

Products must be unused, unwashed, and not dirty. 

Products must be intact and in their original packaging.

If the returned products do not meet the above standards and requirements, H&M Indonesia reserves the right to reject the return and will not proceed with the refund process.

Returning products, either partially or fully, to H&M stores in Indonesia is free of charge. However, shipping costs for returns sent back to the H&M warehouse are the responsibility of the customer. All products must be returned in their original condition and packaging as received.

To return an online order, simply choose one of the following two return options:

Return to H&M Store

You have the right to return products within 14 days to selected H&M stores in Indonesia as below:

Grand Indonesia, Pondok Indah Mall, Centre Point, Mal Bali Galeria, Central Park Mall, Hartono Mall, Penta City, Supermal Karawaci, Paskal Hyper Square Bandung, H&M Tunjungan Plaza, SKA Mal Pekanbaru, Mall Of Indonesia, Park Solo Mall, Grand Galaxy Bekasi, AEON Mall Sentul, Trans Studio Mall Cibubur, CSB Mall Cirebon, Manado Town Square, Palembang Indah Mall, Grand Mall Batam, Mall Ratu Indah Makassar, DP Mall Semarang, The Park Kendari, Big Mall Samarinda, Q Mall Banjarbaru, GAIA Bumi Raya Pontianak, Lampung City Mall

All returns to H&M stores are free of charge.

To return an online purchase to the store, you are required to bring the return slip together with the product(s) you wish to return.

Refunds: Refunds will be processed through the payment method used at the time of purchase.

Refund will be processed based on the amount you paid for the order / items. Please allow up to 14 working days for the refund process.

Refunds will be processed via bank transfer or credit card using the same payment method originally used for the cancelled purchase. You will receive refund confirmation via email. We do not offer cash refunds.

Product Exchange: We do not offer product exchanges at H&M stores for products purchased online.

Return to H&M Warehouse

You have the right to return products within 14 days to the H&M warehouse located in Indonesia. To do so, customers are required to arrange the shipment of the products to the H&M warehouse independently.

Every warehouse return must include the completed return form together with the returned products.

H&M Warehouse Return Address:

H&M, C/O DHL - MUF 6 Jalan Cendana Raya Blok F10 No.3 Delta Silicon 3 Industrial Park, Lippo Cikarang Desa Cicau Kec. Cikarang Pusat Kab. Bekasi, West Java 17550 Indonesia

A return label with our warehouse address is included in every package. You may use this label when returning products to the H&M warehouse.

The right of withdrawal or return does not apply to products that have been customized or specially made upon request, such as engraved or personalized items.

All product returns made to selected H&M stores are free of charge. However, for returns sent to the H&M warehouse, the shipping cost must be borne by the customer.

Exclusive for Plus Members: Enjoy free returns for Sale items, except for accessories, underwear, swimwear, socks, tights, as well as Designer Collections and Special Collections, which are non-returnable and non-exchangeable.

Once we receive your returned product either at an H&M store or at our warehouse, we will send you a cancellation confirmation email to confirm that we have received your package.

Refunds will be processed using the same payment method used when placing the order within 14 days after we receive proof of cancellation, provided that H&M has received the returned product or proof that the product has been shipped back.

If you lose the product return form, you may contact us for assistance.

Please note that the return policy may differ for Designer and Special Collections items. Please contact Customer Service for more information.